![]() I note that this application when I attempt to run it seems not to complete its routine & can appear to be "working" for more than 20 minutes (I gave up & closed it using Task Manager). I have attempted to run HP Print & Scan Doctor (V4.9) to resolve the scanning problem. Unfortunately the application still refuses to run. When I attempt to run the application using the Capture Documents feature - I get the following error message "General Failure". The printer is linked to my lap top via a wifi connection & it is printing perfectly.Īs part of my troubleshooting I have deleted the application & loaded the latest version from the Windows Store. I tend to use it infrequently so the root cause may have happened some time over the past few weeks. ![]() Until this time the application has been operating perfectly. Recently my HP Scan & Capture application has stopped working. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press. ![]() Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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